Same crew · Same project manager · Same warranty across every trade

From Free Quote to Final Walkthrough.

Every Pro Build project — heat pump install, kitchen remodel, panel upgrade, full renovation — runs through the same four-step process. One Lead Construction Supervisor signs every step. Daily progress notes. Mass Save filed for you. No surprises at closeout.

Most Massachusetts general contractors hand you off three or four times during a project — sales rep takes the quote, project coordinator schedules, sub does the work, office mails the invoice. Pro Build runs every project through one Lead Construction Supervisor end-to-end. You meet that person on day one. You sign off with that same person on the final walkthrough. Every detail in between routes through one human, not a queue.

Step 1 — Free Assessment (Day 0)

You request a quote via the form, the modal, or the phone. Within 5 minutes during business hours, a real Pro Build team member replies with a scheduling window. The on-site assessment is free, takes 30–60 minutes, and includes:

  • Walkthrough of the project area with the Lead Construction Supervisor.
  • Existing-conditions photos and measurements.
  • Mass Save and HEAT Loan eligibility check on the spot for any electrification, HVAC, or weatherization scope.
  • Discussion of timing, decision points, disruption, and any historic-district or 521 CMR considerations specific to your home.

You leave the meeting with a clear answer to one question: is this project worth pursuing? If yes, we move to Step 2. If no, we say so and recommend the right specialist.

Step 2 — Custom Plan (Day 1–3)

We build a written estimate that breaks every line item into materials, labor, permits, and rebate offsets. The estimate includes:

Scope summary
Exactly what is included, exactly what is not. No verbal extras.
Mass Save rebate calculation
Your projected rebate amount based on current program tiers, including any income-eligible enhancements you qualify for. We file the paperwork — you do not.
HEAT Loan estimate
If financing makes sense, we show monthly payment at 0% APR up to $25,000 for 7 years via the Massachusetts HEAT Loan program with eligible Mass Save measures.
Timeline with milestones
Permit filing date, materials lead time, install start, expected substantial completion, walkthrough date.
Net out-the-door cost
What you actually pay after rebates, federal tax credits, and any utility offsets.

The estimate is delivered within 24 hours for single-trade projects and within 72 hours for multi-trade renovations. If the plan needs revision, the same Lead Construction Supervisor takes the call.

Step 3 — Mass Save & Permits (Day 3–14)

Once you approve, the heavy paperwork starts. We handle:

  • Mass Save Heat Pump Contractor (HPC) submissions — you do not log into the Mass Save portal at any point.
  • Massachusetts 780 CMR building permits filed under our Construction Supervisor License (CSL).
  • Electrical and plumbing permits filed under the relevant journeyman license — we use our in-house tradespeople, not subcontractors with separate paperwork.
  • Historic district review coordination for projects in Boston Back Bay, Beacon Hill, Salem, Cambridgeport, and similar regulated zones.
  • Stretch Code and Specialized Stretch Code compliance documentation when the project triggers it.
  • Insurance certificate of occupancy adjustments when needed for lenders or buyers.

You get a single PDR link with every permit, rebate confirmation, and inspection schedule in one place. You see it; we file it; the building department signs it.

Step 4 — Install & Walkthrough (Day 14–N)

Project days run on a fixed cadence:

  • Daily 7am check-in with the foreman. Same face every morning.
  • End-of-day photo log sent to your phone — no need to be home.
  • Open issue list visible to you in real time. Punch items don't pile up; they get resolved or dated.
  • Inspection scheduling coordinated with the city or town building department.

At substantial completion, the Lead Construction Supervisor walks the project with you and a written punch list. Nothing closes out until you sign that the punch list is satisfied.

What Happens After Walkthrough

The relationship doesn't end at signoff. Standard with every project:

Workmanship warranty
One year on labor across every trade in the project. Two years on heat pump, boiler, and electrical panel installations.
Manufacturer warranty registration
We register your equipment so warranty starts the day commissioning ends, not the day the box left the warehouse.
One-year follow-up
We call at 12 months to verify everything still performs as specified. If anything has drifted, we come back.
Mass Save rebate confirmation tracking
Most rebates land within 6–10 weeks of substantial completion. If yours is delayed, we chase it on your behalf.

Why This Process Exists

Every step here was added because something went wrong in a previous project somewhere in the industry. The 5-minute reply window exists because homeowners with a burst pipe at 11pm don't want a "we'll get back to you next business day" email. The single point of contact exists because we watched too many projects collapse the moment a sales rep handed off to a project coordinator who handed off to a foreman. The Mass Save filing service exists because the program is genuinely complex and homeowners shouldn't have to learn it to qualify for their own rebates.

We don't promise the lowest price. We promise a project that closes out cleanly, on the timeline you signed for, with rebates filed and warranty paperwork in your inbox.

Ready to start at Step 1?